SereneGuard Tote: Your Portable Sanctuary

The SereneGuard Tote is a study in quiet strength. Its defining feature—a structured front pocket—draws inspiration from the clean lines of ancient architecture, offering both a striking silhouette and instant, practical access.

Within, a secret awaits: a delicately embroidered Wamiao (the Lucky Cat)  guardian, transforming the bag into a personal talisman of peace and good fortune.

Crafted from our signature ‘Cloud-Mochi’ calfskin, it offers a uniquely plush and resilient touch that molds to you over time. Designed to carry a 14" laptop with effortless grace, it is your poised companion from day to evening—a true sanctuary, held in hand.

Feature:

• Material: High quality genuine Togo cow Leather （Top grain cow leather）
• Interior: Suede Lining with Embroidered Wamiao
• Exquisite Hardware
• Process: Sewing with Waxed Thread, Embroidery
• Design: Zipper Closure
• Measure: Top Length: 16.9in/43cm, Bottom Length: 11.8in/ 30cm,  W: 4.7in/12cm, H: 9.8in/25cm
• Handle Height: 11.8in/30cm
• Weight: Approx. 0.7 kg

Note:

1. The above measurements are standard. If there are slight deviations, they are considered normal.
2. Due to the different shooting light, angle and monitor contrast, there may be some color variations between the actual product and the photographs. The final color is subject to the actual object.

Care Instructions:
This bag is handcrafted with luxurious skin and carefully selected materials. The leather is natural and unique, hence occasional tone variations may occur. Please follow the care instructions for longer product life.

• - Clean with a soft, dry cloth
• - Protect from direct light, heat, and rain. If the bag becomes wet, dry it immediately with a soft cloth
• - Avoid damaging the interior of the bag with liquid cream, hand sanitizers, makeup, and perfumes
• - When not in use, fill the bag with tissue paper to help maintain its shape and absorb humidity
• - Store in the provided dust bag
• - Do not carry heavy products that may affect the shape of the bag

1. 
   1. How much is the Shipping Cost:
   All orders are covered by free standard worldwide shipping, there is a 20USD to 30USD extra fee for expedited shipping.
   
   2. How long will it take for me to receive the Handbags:
   Standard shipping transit time is 10-15 business days. 【Free Worldwide Shipping】
   Expedited shipping transit time is 7-10 business days. 【Extra shipping fee 20 USD to 30 USD】
   
   All packages have specific tracking information. You will receive an email with a tracking number after shipping out your order, and you can check the status of your order online through the "Order Tracking" on our website.
   
   3. What Transportation Company do you use:
   Free/Standard Shipping, we use express companies such as UPS, FedEx, or DHL, depending on your location.
   
   4. What about Tariffs and Taxes:
   Taxes are related to the recipient's region. The order may require customs duties and taxes, and you will bear these costs. (PS: Regarding to the  tariffs to the US, we have shipped many orders there, so we are very experienced,  due to the unstable  tariffs policy recently of the US, for most places of the US - except for the cities with Zip Code beginning with 96, we will ship by special shipping way which  includes  tariffs at our side, means, normally u don't need to pay any  tariffs.  Shipping time will be around 10 to 16  days.)
   Please note that T.QING™ does not control any customs duties and other taxes. We cannot estimate tax expenses. For more information on these fees, please contact the local customs of the recipient.
   
   5. Wrong Address Statement:
   The buyer is responsible for ensuring that the shipping address is entered correctly.
   If the package is returned due to the wrong address or cannot be delivered, we will not bear any responsibility. The return shipping fee must be borne by the customer.

APPLICABILITY OF RETURNS AND REFUNDS

• Wrong order or item(s) sent by us
• Damaged Item(s)
• Defective Item(s) or with quality issue

For final sale items (customized items), a refund is not acceptable except for quality problems.

TIME LIMIT FOR ACCEPTING RETURNS
We have a 7-day no-reason return policy, which means you have 7 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

EXCHANGES
Customized items are private customization, returns and exchanges are not accepted. We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at info@tqingofficial.com

RESTOCKING FEE
We do not charge a restocking fee on returns.

RETURN SHIPPING FEE
The return shipping fee must be borne by the customer due to the customer’s responsibility. If issues are caused by us, the return shipping fee is borne by us.

ACTION TO BE TAKEN BY THE CUSTOMER

• Please do not return to the original shipping address, please contact customer service to confirm before returning.
• Items that are being returned should be new, and unworn. They should be kept in the original condition in which you received them.
• Please contact our customer service( info@tqingofficial.com ) to request a return authorization and return instructions.

HOW SOON WILL I RECEIVE A REFUND?
Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

WHETHER THERE IS A RETURN HANDLING FEE, AND WHO WILL PAY FOR THE RETURN POSTAGE

• No restocking fee.
• For defective products ( This happens when the product is incorrect, damaged by the carrier, or defective in another way ), No cost.
• Customer remorse ( This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item ), Customer responsibility.

ABOUT THE RETURN ADDRESS

• Please do not return to the original shipping address
• Please contact customer service to confirm before returning. Customer Service: info@tqingofficial.com